Cancellation and Refund Policy

1 Introduction

As ALELGEN SAĞLIK DANIŞMANLIK HİZM. TİC. LTD. ŞTİ. (“Company”), your satisfaction and rights are our priority in purchases made through www.alelgen.com. The cancellation and return processes for your orders are carried out in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, within the framework of the conditions stated below.

2 Order Cancellation Process (If the Product Has Not Yet Been Shipped)
• You can fully cancel orders placed on our website without any charge before your product is handed over to cargo.
• You can initiate cancellation procedures through your user panel on our website or notify us with your order number via info@alelgen.com or our WhatsApp Support Line at +90 537 267 37 23.
• The cost of orders canceled before shipment is refunded directly to the card used for the purchase, without deduction, via the Shopify integrated secure payment infrastructure.
3 Right of Withdrawal and Return Period (If the Product Has Been Received)
• The Buyer has the right to return the purchased product by withdrawing from the contract within 14 (fourteen) days from the date of delivery, without stating any reason and without paying any penalty.
• For the return process to legally begin, the Buyer must electronically complete and submit the "Return Request Form / Return Link" on our website (www.alelgen.com) within the 14-day period.

4 Products That Cannot Be Returned (Health and Hygiene Exception)
Pursuant to Article 15 of the Regulation on Distance Contracts, the exercise of the right of withdrawal in product categories with health and hygiene sensitivity is subject to specific conditions:
• For goods whose protective elements such as packaging, tape, seal, package have been opened after delivery;

the return of products that are not suitable for health and hygiene reasons (cosmetics, food supplements, personal care and hygiene products, etc.) is legally not possible if their packaging has been opened, their protective seal has been broken, or they have been tried.

• Products to be returned must be delivered complete and undamaged, along with their box, packaging, any standard accessories, and invoice.
5 Return Shipping Process and Fee
• When you fill out the return request form on our website, an Agreed Cargo Return Code will be automatically assigned to your panel by the Shopify system or our customer representatives.

• If you deliver the product to our contracted cargo company with this return code, the shipping fee will be covered by our Company, and no additional charge will be requested from you.
• The shipping fee for returns sent with a different cargo company, other than our contracted cargo company and the return code provided to you, belongs to the Buyer; packages sent with payment on delivery will not be accepted.

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6 Refund and Reflection Period

• After the returned product reaches our Company, its compliance with the return conditions stated above (packaging integrity, originality, and damage status) will be checked by our expert teams.

• After the return is approved, the product price will be refunded to your bank through the Shopify payment system within a maximum of 14 (fourteen) days.
• The time it takes for the refunded amount to reflect on your card or statement depends entirely on your bank's internal processes and generally takes a few business days. Refunds for installment purchases may be reflected on your statement in installments, as per your bank's procedures.
Contact and Support Information:
Email: info@alelgen.com
Phone/WhatsApp: +90 537 267 37 23
Address: BARBAROS MAH. AHLAT SK. VARYAP MERIDIAN SITESI D1 BLOK NO: 1D IC KAPI
NO: 12 ATASEHIR / ISTANBUL