Delivery and Shipping Policy

1 Introduction

As ALELGEN SAĞLIK DANIŞMANLIK HİZM. TİC. LTD. ŞTİ. (“Company”), we diligently work to deliver the orders you place via www.alelgen.com to you as quickly and securely as possible. Details regarding our delivery and shipping processes are provided below for your information.

2 Order Preparation and Shipping Times
• Orders placed through our website are prepared and handed over to our contracted cargo company within 1–3 business days following payment confirmation.
• Due to cargo companies not operating on public holidays, religious holidays, and Sundays, orders placed on these days will be processed starting from the first business day thereafter.
• Temporary delays in preparation and cargo delivery times may occur during campaign periods, peak shopping days, or due to force majeure events (adverse weather conditions, natural disasters, etc.). In such cases, the Buyer will be informed.
3 Delivery Time and Legal Limit
• The time it takes for orders handed over to the cargo company to reach the Buyer varies according to distribution strategies, depending on the distance of the province, district, and settlement where the Buyer is located (usually 1–4 business days after dispatch).

• In accordance with the legislation, the legal delivery period for distance contracts is a maximum of 30 (thirty) days from the confirmation of the order. For orders that cannot be delivered within this period, the Buyer reserves the right to terminate the contract and request a refund.

4 Shipping Fees and Tracking
• Shipping fees are borne by the Buyer unless a campaign or free shipping threshold is explicitly stated on our website, and they are transparently reflected in the order total during the checkout step.
• When your order is handed over to the cargo company, an informational notification containing a cargo tracking link will be automatically sent to your registered email address and/or mobile phone via the Shopify integrated notification system. The Buyer can track the current status of their order using this link.
5 Points to Consider Upon Delivery and Damaged Cargo
• Package Inspection: The Buyer is obligated to check, in the presence of the cargo officer, whether the package is damaged, torn, crushed, wet, or opened when receiving the cargo.
• Damage Assessment Report: If any visible damage, deficiency, or breakage is detected in the cargo package or its contents, the Buyer should not accept the cargo and must ensure that the cargo officer prepares a "Damage Assessment Report."

• Limit of Liability: Cargo packages accepted without a report are considered to have been delivered by the cargo company undamaged and complete. Our Company does not accept responsibility in return or exchange processes for damaged products for which a report has not been filed.

6 Absence at Address and Buyer's Responsibility
• If the cargo officer cannot reach the Buyer at the delivery address, the package is usually left at the nearest cargo branch, and an informational note/message is sent to the Buyer.

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• Packages left at the branch must be collected by the Buyer from the branch within the legal waiting period determined by the cargo company (usually 3 business days). The cost of re-shipping for cargoes not collected within the period and returned to our Company will be borne by the Buyer.

Contact and Support Information:
Email: info@alelgen.com
Phone/WhatsApp: +90 537 267 37 23
Address: BARBAROS MAH. AHLAT SK. VARYAP MERIDIAN SITESI D1 BLOK NO: 1D IC KAPI
NO: 12 ATASEHIR / ISTANBUL